Refund Policy

Every new account includes one free full scan.

You can upload your drawings and run a complete coordination review before purchasing a subscription or entering payment details. The free scan allows you to review the system's findings and evaluate whether Clash Nexus AI is suitable for your intended use.

We strongly encourage you to use the free scan before purchasing a paid plan.

By subscribing after using or having the opportunity to use the free scan, you acknowledge that you have had an opportunity to evaluate the Service before making your purchase.

Clash Nexus AI offers paid subscription plans that include specified usage allowances, which may include projects, sheets, scans, or other features depending on the selected plan.

The available plans, prices, usage allowances, and features are displayed on our Pricing page and may change from time to time.

When you purchase a subscription, the price and plan terms shown at the time of purchase apply to that billing period.

Subscription payments are non-refundable once charged, except where required by applicable law or where a confirmed billing error has occurred.

Because users are provided with an opportunity to evaluate Clash Nexus AI through the free full scan before purchasing, we do not provide refunds because:

• you changed your mind after subscribing;
• you decided not to use the Service;
• you did not use all of your included monthly usage;
• you no longer need the Service;
• your project was delayed, cancelled, or completed;
• you forgot to cancel before a renewal date; or
• you expected different results after having had the opportunity to evaluate the Service through the free scan.

Your responsibility is to review the Service during the free scan and determine whether it meets your needs before purchasing.

Nothing in this policy limits any non-waivable rights you may have under applicable consumer-protection law.

Paid subscriptions automatically renew each billing period until cancelled.

You may cancel your subscription at any time through your account settings or by contacting us.

After cancellation, your subscription will remain active until the end of the billing period you have already paid for. You will not be charged for subsequent billing periods.

Cancellation does not generate a refund or credit for the current billing period, including for any unused time, projects, sheets, scans, or other usage allowance.

You are responsible for cancelling your subscription before the next renewal date if you do not want to be charged for another billing period.

Add-on packs, extra scans, additional usage, credits, or similar one-time purchases are non-refundable once purchased.

These purchases provide additional usage or capacity that becomes available to your account immediately.

Refunds may only be provided where required by law, where a billing error occurred, or where paid usage was not made available because of a confirmed technical failure on our side.

If you believe you were charged incorrectly, charged more than once for the same transaction, or charged after properly cancelling your subscription, contact us as soon as possible.

We will investigate the transaction.

If we confirm that a charge was made in error, we will correct the issue and, where appropriate, issue a refund to the original payment method.

If you paid for a subscription, add-on, or other usage and a verified technical problem on our side prevented the purchased service from being made available, please contact us.

Depending on the circumstances, we may restore the affected usage, provide account credit, correct the technical issue, or issue a refund where appropriate or legally required.

Temporary interruptions, processing delays, maintenance periods, or individual scan results do not automatically qualify for a refund.

Clash Nexus AI uses automated and artificial-intelligence-based systems to analyze drawings and produce findings.

Results may vary depending on drawing quality, completeness, formatting, disciplines, project complexity, available information, and other factors.

The free scan is provided specifically so that you can evaluate the Service and its outputs before purchasing.

Purchasing a subscription does not guarantee that the Service will identify every issue, conflict, omission, discrepancy, or coordination concern within your drawings.

Disagreement with a particular finding, the absence of an expected finding, or differences between your expectations and the Service's output do not by themselves make a payment refundable.

Nothing in this Refund Policy excludes, restricts, or modifies rights that cannot legally be excluded or waived under applicable law.

Where applicable consumer-protection laws require us to provide a refund, cancellation right, or other remedy, those legal requirements will apply.

For billing questions, suspected billing errors, duplicate charges, or other payment-related concerns, contact:

hello@clashnex.ai

Please contact us from the email address associated with your Clash Nexus AI account and include your workspace name and approximate transaction date where possible.

Any approved refund will normally be returned to the original payment method through our payment processor, Stripe. Processing times after issuance may vary depending on your bank or card issuer.

Enterprise, annual, negotiated, or custom plans may be governed by a separate written agreement.

Where a separate agreement contains refund, cancellation, or payment terms that differ from this policy, the terms of that agreement will control.

We may update this Refund Policy from time to time.

When changes are made, we will update the Effective Date shown at the top of this page.

The policy and contractual terms applicable to a transaction will be determined by the terms in effect when the applicable purchase or renewal occurs, subject to applicable law.

Thelon Technologies Inc.
Clash Nexus AI is a product of Thelon Technologies Inc.
Registered in Ontario, Canada and Delaware, United States of America
Email: hello@clashnex.ai

See also our Privacy Policy and Terms of Service.